CUSTOMER SERVICE TEAM LEAD
Containerships is a full-service logistics company with roots in Finland. We provide safe, fast and environmental friendly end-to-end container transportation in the Baltic Sea, North Sea and the Mediterranean. We offer both standard and customized containers and a complete coverage of logistic solutions through a fleet of sea vessels, and road, railway and river container transportation modes.
Our business focus is in the Baltics, where we are one of industry’s leading short-sea companies.
Currently, Containerships employs more than 500 people in Europe, Russia and Northern Africa.
With volumes up to 20 000 TEUs per month in the Baltic Sea, 95 % of our deliveries were on time in 2016.
We know that the great results are done with great people, and we are proud of our 50-years history of containerization and the talented people on board Containerships. Efficient operations and environmental friendly growth plan will guide us to a new age of transportation. Come and join us for future logistics!
Responsible for motivating, leading and supporting the team
Your main tasks will be:
- Monitor daily work of Customer Service Coordinators, take part in recruitment and conduct the onboarding and training of newly hired CS Coordinators
- Monitor, record and report the performance of Customer Service teams with suitable recommendations on service delivery performance, take part in customer service daily routines
- Communicate ongoing issues to the Customer Service Management team etc.
Perfect candidate will need to be fluent in both English and Latvian, with experience in the Call Center Environment and/or 2+ years of Team Lead experience in logistics, supply chain or relevant field, with Bachelor’s / Master’s in Logistics, Maritime or other relevant discipline, with strong inter-personal skills, including patience, persistence and flexibility; with ability to mentor and assist Customer Service Coordinators and with the strong desire to pursue a long-term career in maritime and customer services.
If you see yourself being a match, please register and add your CV and motivation letter, following the link: https://www.directch.com/CSTL.
If you have any questions please contact us: +371 67852920.